Frequently asked questions
What is the return policy?
Your satisfaction is our highest priority. We are confident you will be delighted with your purchase, but if for any reason you are not, please contact us. We are dedicated to working with you to find a solution. You may exchange your item for another product or request a full refund within 30 days of receipt. To qualify, the product must be returned in its original, unopened, and undamaged condition, and any complimentary gifts included must also be returned unopened.
Are any purchases final sale?
No we do not have final sale items in our store, We are pleased to offer a 30-day return policy for all purchases. If the product is returned unopened and undamaged within 30 days of delivery, we will issue a full refund to the original payment method. To initiate the process, please contact our customer service team with your order number for further instructions. Upon receipt and inspection of the returned item, the refund will be processed promptly. This policy ensures transparency and reflects our commitment to customer satisfaction.
When will I get my order?
We prioritize speed and reliability in processing your orders. Once your purchase is shipped, you’ll receive a confirmation email containing tracking details and estimated delivery times. Within the UK, all orders are dispatched within 7 days of placement. For international customers, delivery times vary by location, and we are actively collaborating with stockists worldwide to enhance efficiency and reduce transit times. Please note that public holidays may cause delays, as shipping partners operate on reduced schedules during these periods. Our team is committed to keeping you informed at every stage of your order’s journey. For urgent inquiries, contact our customer support team for real-time updates. Thank you for choosing us—we strive to deliver excellence, from order to doorstep.
Where are your products manufactured?
All our exquisite fragrances are proudly manufactured in the heart of the Cotswolds, England—a region renowned for its natural beauty and artisanal craftsmanship. Nestled among rolling hills and charming villages, our Cotswolds-based production facility combines traditional techniques with modern innovation to ensure the highest quality. Each fragrance is meticulously crafted using carefully selected ingredients, reflecting our commitment to excellence and authenticity. By manufacturing locally, we maintain strict control over every stage of production, from blending to bottling, ensuring consistency. This dedication to British-made luxury allows us to deliver refined scents that capture the elegance and timeless appeal. When you choose our fragrances, you embrace a legacy of heritage, precision, and unparalleled quality—crafted in the Cotswolds, cherished around the world.
How much does shipping cost?
To ensure transparency, our shipping rates are calculated based on your delivery location and the items in your order. We are pleased to offer complimentary standard shipping to all our customers in the United Kingdom, the Middle East, Canada, and the USA. For our valued clients in the European Union, we are actively collaborating with our stockist partners to extend this benefit of free standard shipping in the near future. We appreciate your patience as we work to enhance our global services and make your shopping experience as seamless as possible.
What payment methods do you accept?
To ensure a seamless and convenient checkout experience, we gladly accept all major credit cards, including Visa, Mastercard, and American Express. For added flexibility and security, we are also pleased to process payments through our trusted partner, Klarna. We offer these reliable payment options to make your transaction as smooth and straightforward as possible.
How do you ensure that your ingredients are safe and responsible?
At Parfum d'Inza, consumer safety is our top priority. To ensure the ingredients we use are both safe and responsibly sourced, we partner exclusively with suppliers whose products meet the rigorous standards set by the Flavour and Extract Manufacturers Association (FEMA). FEMA’s approval process involves thorough scientific evaluation, including toxicity testing and compliance with global regulatory guidelines, to confirm the safety of flavor and fragrance ingredients for consumer use. By adhering to these standards, we guarantee that our formulations are crafted with ingredients that have been vetted for quality and purity. This commitment to transparency and safety reflects our dedication to building trust with our customers and upholding ethical practices throughout our supply chain. Your health and confidence in our products are at the heart of every decision we make.
Are your products completely free from animal products?
Yes, our products are completely free from animal-derived ingredients—100% vegan. We are proud to be a cruelty-free brand, never testing on animals. Our commitment to ethical practices extends throughout our supply chain, supporting transparency and sustainability at every step. By combining science, integrity, and compassion, we deliver effective, responsible products you can feel good about using.
Why is it important for you to promote vegan-friendly products?
Promoting vegan-friendly products reflects our commitment to sustainability and ethical consumerism. It allows consumers to make informed choices that align with their values, while also contributing to a reduction in animal exploitation and environmental impact.
Are your fragrances safe to use?
Yes, our fragrances are safe for use. They are approved by the International Fragrance Association (IFRA) and comply with all USA, UK, and EU regulations. All our fragrances undergo independent review to ensure they are suitable for external human use.
The atomizer on my perfume bottle is not working. What should I do?
Our perfumes are rich in natural oils and absolutes, which may occasionally affect the atomizer’s performance. Try gently wiping the nozzle with a cloth soaked in warm water. If that doesn’t work, you can remove the atomizer, dip it in warm water for about an hour, dry it, and then reattach it. If you continue to experience issues, please reach out to our customer service team for assistance.
My product is defective, or the box is damaged. What should I do?
We apologize for this inconvenience. Please take clear images of the outer postal box, the product box, and the product itself. Send these images to us at support@parfumdinza.com for further assistance.
