Do you have a store?

Answer: We do not operate a physical store. Instead, we sell our products online directly to customers worldwide, as well as through our authorized distributors who supply retailers.

What payment methods do you accept?

Answer: We accept all major credit cards for your convenience and also process payments through Kalana.

Is online ordering safe?

Answer: Yes, our payment system is secure. We prioritize your safety and will never ask for your credit card or bank details over the telephone or through email.

Do you ship to my country?

Answer: Absolutely! We ship worldwide. Please review our shipping policy for applicable shipping fees. Kindly note that any import duties, customs charges, or taxes in your country are the responsibility of the customer.

Will your fragrances stain clothes?

Answer: We pride ourselves on using high-quality natural oils and absolutes in our perfumes. We do not incorporate artificial colours. However, there is a potential for any fragrance to stain light-coloured and delicate fabrics. It’s advisable to perform a patch test on a discreet area of fabric before full application.

What does it mean for parfum d’Inza to be cruelty-free?
Answer: Being cruelty-free means that our products and their ingredients have not been tested on animals. We take pride in ensuring that our fragrance formulations are developed in a way that respects animal rights and welfare.

How do you ensure that your ingredients are safe and responsible?
Answer: We source our ingredients from suppliers whose products are approved by the Flavour and Extract Manufacturers Association (FEMA), which establishes comprehensive safety standards for flavour and fragrance ingredients. This approval process ensures that our formulations are safe for consumers.

Are your products completely free from animal products?
Answer: Yes, our formulations are entirely free of any animal products. We are committed to creating vegan-friendly products that align with our ethical standards while delivering exceptional quality and performance.

Why is it important for you to promote vegan-friendly products?
Answer: Promoting vegan-friendly products reflects our commitment to sustainability and ethical consumerism. It allows consumers to make informed choices that align with their values, while also contributing to a reduction in animal exploitation and environmental impact.

What other values does your brand uphold?
Answer: In addition to being cruelty-free and vegan-friendly, we prioritize sustainable sourcing, environmentally responsible packaging, and transparency in our ingredient policies. We believe that beauty and ethics can go hand in hand.

Is your packaging biodegradable?

Answer: We are committed to sustainability. A significant portion of our packaging is biodegradable or recyclable, and we strive to achieve 100% biodegradable packaging in the near future.

Are your fragrances safe to use?

Answer: Yes, our fragrances are safe for use. They are approved by the International Fragrance Association (IFRA) and comply with all USA, UK, and EU regulations. All our fragrances undergo independent review to ensure they are suitable for external human use.

I would like to change my purchase. What should I do?

Answer: You may change your purchase for another product or request a refund within 30 days of receipt, provided the product is returned unopened, undamaged, and in a resalable condition. Please note that postal fees are non-refundable.

I have multiple allergies. Can I use your products?

Answer: All ingredients are clearly listed on the product packaging and the product description page online. We recommend consulting your doctor prior to purchasing if you have known allergies.

I have a skin condition. Is it safe to use fragrance?

Answer: Consulting your doctor or dermatologist with list of ingredients available online prior to purchase. Always avoid applying fragrance to dry, cracked skin.

The atomizer on my perfume bottle is not working. What should I do?

Answer: Our perfumes are rich in natural oils and absolutes, which may occasionally affect the atomizer’s performance. Try gently wiping the nozzle with a cloth soaked in warm water. If that doesn’t work, you can remove the atomizer, dip it in warm water for about an hour, dry it, and then reattach it. If you continue to experience issues, please reach out to our customer service team for assistance.

My product is defective, or the box is damaged. What should I do?

Answer: We apologize for this inconvenience. Please take clear images of the outer postal box, the product box, and the product itself. Send these images to us at support@parfumdinza.com for further assistance.

At Parfum d’Inza, we are proud to lead by example and invite you to join us on this journey toward a more ethical and compassionate world. For more information about our products, please visit our website or contact our customer service team.